How to setup/manage dispatching rules – manually

Learn how to configure and manage manual dispatching rules in the Backoffice application. Follow this step-by-step guide to ensure your dispatching settings are tailored to your operational needs.

Step 1: Access Dispatcher Management

1. Log in to the Backoffice application.
2. Navigate to the “Dispatcher Management” option under the “System” sub-menu (Fig. 1).

Step 2: Disable Automatic Dispatching

1. Ensure that the “Enable Automatic Dispatching Engine” button is not activated (Fig. 2).
   • When automatic dispatching is enabled, it overrides manual dispatching.

Step 3: Configure Manual Dispatching Rules

1. Open the “Manual Allocator Rule” list in the “Configurations” area (Fig. 3).
2. Adjust the settings for manual dispatching based on your requirements:
   • Driver Visibility: Display only drivers with specific car types.
   • Maximum Drivers: Limit the number of drivers displayed in the allocation list.
   • Sorting Parameters: Arrange drivers based on preferred criteria, such as proximity or availability.
   • Driver Checks: Enable specific checks (e.g., licenses or qualifications) for drivers.
3. Once all configurations are complete, click the “Save” button to apply your settings.

Step 4: Use Manual Dispatching

1. Go to the “Bookings” page.
2. Select a booking for which you want to manually allocate a driver.
3. The settings configured in the Manual Allocator Rule area will now be enabled and applied.

Key Features of Manual Dispatching

• Custom Driver Filters: Display only relevant drivers based on car type or other criteria.
• Flexible Allocation: Adjust the number of drivers visible in the allocation list.
• Tailored Sorting: Prioritize drivers based on parameters such as location or performance.
• Integrated Checks: Perform specific driver verifications for enhanced reliability.

Figures and Illustrations

• Fig. 1: Accessing the Dispatcher Management option.
• Fig. 2: Ensuring the Automatic Dispatching Engine is disabled.
• Fig. 3: Configuring Manual Allocator Rules in the Dispatcher Management area.