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Recording drivers activities

Monitoring driver activities and performance is crucial for managing operations effectively. This guide provides step-by-step instructions for configuring driver tracking, generating reports, and reviewing real-time data in the Taxi Dispatch System.

Steps for Recording and Monitoring Driver Activities

1. Configure Driver Tracking and Booking Recording

  1. Path: SysConfiguration → Global Configuration → Advanced → Mobile Driver Application and Live Updates.
  2. Configure the frequency for real-time tracking of drivers and recording booking itinerary data.

2. Audit Driver Actions and Schedules

  1. Path: Backoffice → Audit main menu.
  2. Run audits to review driver actions, including:
    • Login/logout timestamps.
    • Location updates.
    • Job status transitions (accepted, started, arrived at pickup, passenger onboard, job cleared).

3. Generate Booking Itinerary Reports

  1. Path: Backoffice → Utilities → Booking and Driver Tracking submenu.
  2. Generate itinerary records for specific bookings:
    • Includes booking details, driver information, and device details.
    • Displays timestamps and map locations for key events (job started, arrival, passenger onboard, job cleared).

4. Check Driver Status for Current Jobs

  1. Path: Backoffice → Booking main menu.
  2. Select an in-progress job and press the Location button:
    • View real-time driver location and status.
    • Check if the driver is on time or delayed.
    • Review the booking itinerary and statistics.

5. Track Drivers on a Map

  1. Path: Backoffice → Dispatcher main menu.
  2. Monitor all online drivers, their current activities, locations, and zones.
    • Create and dispatch bookings manually from this page.
    • Alternatively, use automated dispatch if enabled.

6. Use the Driver Real-Time Tracking Map

  1. Path: Backoffice → Tracking main menu.
  2. View all drivers, their locations, and statuses on a map.
    • Search for and locate specific drivers.

7. Review Journey and Driver Ratings

  1. Path: Backoffice → Utilities → Rating & Review submenu.
  2. Generate performance reports for drivers and clients:
    • View ratings assigned by clients and drivers.
    • Analyze top-rated drivers and clients.

8. Report Driver Working Hours

  1. Path: Backoffice → Utilities → Reports → User Activity Report.
  2. View driver work summaries, including:
    • Shift hours.
    • Effective working hours (time spent on jobs).

9. Monitor Driver Performance in Graphic Mode

  1. Path: Backoffice → Wallboard.
  2. Access visual performance data for driver activities and operations.

10. Send Messages to Drivers

  1. Path: Backoffice → Right Side Bar → Send Message to Driver.
  2. Use the messaging module to send notifications to logged-in drivers.
    • Drivers can also receive predefined messages from the client app, including tracking and arrival updates.

Key Features of Driver Activity Monitoring

  • Real-Time Updates: Track driver locations and statuses in real time.
  • Comprehensive Reports: Generate detailed reports on driver activities, working hours, and performance.
  • Flexible Messaging: Communicate with drivers directly through the Backoffice or client app.
  • Rating Insights: Use ratings and reviews to assess and improve driver performance.
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