This document explains how INSOFTDEV  processes information about you which is personally identifiable (“Personal Data”) when you use the INSOFTDEV app or website, whether you are a driver, passenger or simply a visitor.

 If you have any queries about how we use “Personal Data” or have a complaint, please contact us (by email at office [at] insoftdev [dot] com or call us at +44 (0) 2031 500 250 or +4 (0) 724 017 764.


Types of  Personal Data we may collect and process

    Among the types of Personal Data that this Application collects, by itself or through third parties, there are:

    • your name, contact details, other registration or profile information and reporting information about your use of INSOFTDEV,
    • location data,
    • details required in order to collect and process the payments on your behalf,
    • driver performances details


    • Registration and payment details
    • location data


    • cookie, usage data
    • other data that you choose to provide to us


    • if you contact us, we may keep a record of that correspondence
    • any other information provided by you pursuant to your use of INSOFTDEV


    Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
    The Personal Data may be freely provided by the User, or collected automatically when using this Application.
    Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
    Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

    Mode and place of processing the Data

    Methods of processing

    This information is only used within INSOFTDEV and not shared with any of our clients.
    INSOFTDEV processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
    The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.


    The Data is processed at the INSOFTDEV’s operating offices. INSOFTDEV is using for Data storage the Amazon EC2 cloud platform. In agreement with INSOFTDEV operational services, the INSOFTDEV employees may handle Personal Data.

    Retention time
    The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the INSOFTDEV suspend, remove or anonymize the data.

    The use of the collected Data
    The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Location-based interactions and Analytics.
    The Personal Data used for each purpose is outlined in the specific sections of this document.

    Detailed information on the processing of Personal Data
    Personal Data is collected for the following purposes and using the following services:

    Location-based interactions
    Geolocation (This Application)
    This Application may collect, use, and share User location Data in order to provide location-based services (e.g.: helping the users with current location or the drivers locations,etc).
    Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application.
    Personal Data collected: Geographic position.

    Additional information about Data collection and processing

    Legal Action
    The User’s Personal Data may be used for legal purposes by INSOFTDEV, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
    The User is aware of the fact that INSOFTDEV may be required to reveal personal data upon request of public authorities.

    Additional information about User’s Personal Data
    In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

    System Logs and Maintenance
    For operation and maintenance purposes, INSOFTDEV may collect information that record interaction with INSOFTDEV app (System Logs) or use for this purpose other Personal Data (such as IP Address).

    Information not contained in this policy
    More details concerning the collection or processing of Personal Data may be requested from INSOFTDEV at any time. Please see the contact information at the beginning of this document.

    The rights of Users
    Users have the right, at any time, to know whether their Personal Data has been stored and can consult INSOFTDEV to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to INSOFTDEV at the contact information set out above.
    This Application does not support “Do Not Track” requests.
    To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

    Changes to this privacy policy
    INSOFTDEV reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that INSOFTDEV erase or  transform into anonymous the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

    Information about this privacy policy
    INSOFTDEV  is responsible for this privacy policy.

    Definitions and legal references

    Personal Data (or Data)
    Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

    Usage Data
    Information collected automatically from this Application (or third party services employed in this Application ), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

    The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

    Data Subject
    The legal or natural person to whom the Personal Data refers to.

    Data Processor (or Data Supervisor)
    The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

    This Application
    The hardware or software tool by which the Personal Data of the User is collected.

    Small piece of data stored in the User’s device.

    Legal information
    Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

    This privacy policy relates solely to this Application.

    Latest update: July 1, 2018