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Best Taxi Dispatch Comparition: INSOFTDEV vs iCabbi vs Autocab (2025 Update)

If you’re searching for the best taxi dispatch system in the UK, you’ll quickly come across three leading platforms: INSOFTDEV SmartCar, iCabbi, and Autocab. Each solution offers unique features for private hire, minicab, chauffeur, and fleet operators. This guide compares these top dispatch software providers to help you make an informed decision.

Choosing the Best Taxi Dispatch Software for Your Fleet

  • ✔ Need deep integration (Booking.com, CMAC, Mozio)? 👍 INSOFTDEV leads.
  • ✔ Large, multi-city fleet? 👍 iCabbi is well-established.
  • ✔ Want access to a global job network? 👍 Consider Autocab’s iGo.
Feature INSOFTDEV SmartCar iCabbi Autocab
Cloud-Based ✔ Yes ✔ Yes ✔ Yes
TfL Compliant ✔ Yes ✔ Yes ✔ Yes
Mobile Driver App Android/iOS Android/iOS Android/iOS
Integrated with Booking.com ✔ Yes (Direct) Via 3rd party Via 3rd party
Automated Dispatch ✔ Yes ✔ Yes ✔ Yes
Customer App Android / iOS / Web Android / iOS / Web Android / iOS / Web
Customisation High Medium Medium
On-Premise Option ✔ Yes ✖ No ✖ No
UK-Based Support ✔ Yes ✔ Yes ✔ Yes
24/7 Support ✔ Yes ✔ Yes (Extra cost) ✔ Yes (Extra cost)
Best taxi dispatch software UK comparison

1. INSOFTDEV SmartCar Platform ⭐

Overview:
INSOFTDEV’s SmartCar is a cloud-based, all-in-one taxi dispatch software used by operators worldwide. It’s known for its flexibility, rapid support, and deep integrations with partners like Booking.com, Mozio, and CMAC.

Key Features:

  • ✔ Cloud-based, mobile-ready: run operations from anywhere
  • ✔ Direct integrations with Booking.com, Mozio, and CMAC
  • ✔ Driver & Customer apps: native iOS and Android
  • ✔ Fully TfL Compliant: meets London & UK licensing standards
  • ✔ Automated dispatch & route optimisation
  • ✔ Real-time fleet tracking with ETA
  • ✔ 24/7 support with custom SLA
  • ✔ Flexible deployment: cloud SaaS or on-premise

Best for: Operators needing customisation, rapid integrations, and strong regulatory compliance.

2. iCabbi

Overview:
iCabbi is one of the most popular taxi dispatch platforms in the UK and Ireland. It’s widely used by established fleets and is focused on automation and scalability.

Key Features:

  • ✔ Cloud-based dispatch and booking system
  • ✔ White-label driver and passenger apps
  • ✔ Third-party booking integrations
  • ✔ Detailed analytics and reporting
  • ✔ Voice, web, and app booking support

Best for: Large, established fleets looking for scalable and proven technology.

3. Autocab (Part of Uber)

Overview:
Autocab has a long history in the taxi software market and provides a feature-rich platform for taxi, PHV, and chauffeur businesses. Now part of Uber, it offers access to a wider global job network.

Key Features:

  • ✔ Autocab Ghost dispatch platform
  • ✔ Global taxi network (iGo) integration
  • ✔ Advanced call handling and IVR
  • ✔ Dynamic pricing & automated allocation
  • ✔ Business intelligence tools

Best for: Fleets that want a robust, traditional solution with access to a large job network.

Ready to upgrade your fleet operations?

Contact INSOFTDEV today for a free demo

or

read more about TfL-compliant dispatch software.

Why UK Operators Choose INSOFTDEV SmartCar

  • ✔ 100% cloud-based or on-premises install
  • ✔ Rapid onboarding and customisation
  • ✔ Full compliance with UK & TfL rules
  • ✔ Strong, direct integrations and automation
  • ✔ Fast, responsive local support
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