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Best Taxi Dispatch Software Compared: INSOFTDEV vs iCabbi vs Autocab (2025 Update)

If you’re searching for the best taxi dispatch system in the UK, you’ll quickly come across three leading platforms: INSOFTDEV SmartCar, iCabbi, and Autocab. Each solution offers unique features for private hire, minicab, chauffeur, and fleet operators. This guide compares these top dispatch software providers to help you make an informed decision.

1. INSOFTDEV SmartCar Platform

Overview:
INSOFTDEV’s SmartCar is a cloud-based, all-in-one taxi dispatch system used by operators worldwide. It’s known for its flexibility, rapid support, and deep integrations with platforms like Booking.com, Mozio, and CMAC.

Key Features:

  • Cloud-based, mobile-ready: Run your business from anywhere
  • Integrated with Booking.com, Mozio, CMAC: Direct online bookings
  • Driver/Customer apps: Native iOS and Android
  • Fully TfL Compliant: Meets London and UK regulatory standards
  • Automated dispatch & route optimization
  • Real-time fleet tracking
  • 24/7 support with custom SLA
  • Flexible for on-premise or cloud deployment

Best for:
Operators needing customisation, rapid integrations, and strong regulatory compliance.

2. iCabbi

Overview:
iCabbi is one of the most popular taxi dispatch solutions in the UK and Ireland. It’s widely used by established fleets and focuses on automation and scalability.

Key Features:

  • Cloud-based dispatch and booking system
  • White-label driver and passenger apps
  • Integrated with third-party booking sources
  • Detailed analytics and reporting
  • Voice, web, and app booking support

Best for:
Large, established fleets looking for scalable and proven technology.

3. Autocab

Overview:
Autocab has a long history in the taxi software space and provides a feature-rich platform for taxi, PHV, and chauffeur businesses.

Key Features:

  • Autocab Ghost dispatch platform
  • Global taxi network (iGo) integration
  • Advanced call handling and IVR
  • Dynamic pricing and automated allocation
  • Business intelligence tools

Best for:
Fleets that want a robust, traditional solution with access to a large job network.

INSOFTDEV vs iCabbi vs Autocab: Feature Comparison Table

FeatureINSOFTDEV SmartCariCabbiAutocab
Cloud-BasedYesYesYes
TfL CompliantYesYesYes
Mobile Driver AppAndroid/iOSAndroid/iOSAndroid/iOS
Integrated with Booking.comYes (Direct)Via 3rd partyVia 3rd party
Automated DispatchYesYesYes
Customer AppAndroid/iOS/WebAndroid/iOS/WebAndroid/iOS/Web
CustomisationHighMediumMedium
On-premise OptionYesNoNo
UK-Based SupportYesYesYes
24/7 SupportYesYes (Extra cost)Yes (Extra cost)

Choosing the Best Taxi Dispatch Software for Your Fleet

  • Need deep integration (Booking.com, CMAC, Mozio)? INSOFTDEV leads.
  • Large, multi-city fleet? iCabbi is well-established.
  • Want access to a global job network? Consider Autocab’s iGo.

Why UK Operators Choose INSOFTDEV SmartCar

  • 100% cloud-based or on-premises install
  • Rapid onboarding and customisation
  • Full compliance with UK & TfL rules
  • Strong, direct integrations and automation
  • Fast, responsive local support

Ready to upgrade your fleet operations?
Contact INSOFTDEV today for a free demo or read more about TfL-compliant dispatch software.

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